Refund policy

Shipping & Return Policy

Shipping Rates

  • Free shipping on U.S. orders over $99 (excludes oversized items).

  • All other shipping rates are calculated at checkout based on destination.

  • Expedited shipping charges are non-refundable.

Returns & Refunds

We accept returns subject to the conditions below.

Return Window

  • Full-priced items: Return within 30 days of confirmed delivery.

  • Sale items: Return within 14 days of confirmed delivery.

  • After these windows expire, items are not eligible for return.

Delivery date is determined by carrier tracking confirmation.

Eligibility Requirements

To qualify for a return:

  • Item must be unused and unworn.

  • Item must be in original condition.

  • Item must include original packaging, tags, and accessories.

  • Item must be in resellable condition.

If you would not be satisfied receiving the item in the same condition at the same price, it is not eligible for return.

Manufacturer Packaging Protection

Do NOT attach shipping labels directly to manufacturer packaging (shoeboxes, snowboard boxes, etc.).

  • Damaged manufacturer packaging makes the item unsellable as new.

  • Returns received with labels affixed directly to the box will be rejected.

  • If rejected, you are responsible for return shipping to have the item sent back to you.

Non-Returnable Items

  • Gift certificates

Return Shipping Responsibility

Customers are responsible for:

  • Shipping costs to return the item

  • Shipping costs originally incurred by us (even on “free shipping” orders)

Actual outbound shipping costs we incurred will be deducted from your refund.

We do not profit from shipping fees; we recover actual costs only.

If returning an item over $75, we strongly recommend:

  • Trackable shipping

  • Shipping insurance

We are not responsible for:

  • Lost return shipments

  • Damaged return shipments

  • Insufficient postage

  • Incorrect return address entry

  • Theft in transit

Return responsibility remains with the customer until the item is received and inspected at our store.

Risk of Loss & Delivery Confirmation

Our responsibility for delivery ends once the carrier marks the package as Delivered to the address provided at checkout.

Carrier tracking confirmation constitutes proof of delivery.

If tracking shows delivered but you cannot locate the package:

  • Check your mailbox (USPS often delivers smaller items there)

  • Check with household members

  • Check with neighbors

  • Contact the carrier for GPS confirmation

We are not responsible for theft or loss after confirmed delivery.

Refund Processing

Refunds are issued only after:

  1. We receive the returned item.

  2. The item passes inspection.

  3. The item is confirmed eligible under this policy.

If approved:

  • Refunds are processed within 5 business days.

  • Funds are returned to the original payment method.

We do not issue refunds without receiving the returned merchandise.

If a return is rejected due to policy violations, the customer is responsible for shipping costs to have the item returned to them.

Restocking Fees

  • Sale items: 15% restocking fee.

  • Full-priced snowboard returns received after January 31: 15% restocking fee.

Restocking fees cover processing, inspection, relisting, and seasonal value loss.

Sale Item Definition

Sale items are defined as:

  • Priced below MSRP

  • Prices ending in __.00

Full-priced items end in __.95.

Exchanges

We do not hold inventory for exchanges.

To exchange an item:

  1. Place a new order for the desired item.

  2. Ship back the unwanted item.

  3. Refund is issued once return is received and approved.

Shoe Orders & Packaging

We ship as efficiently and economically as possible.

  • Shoeboxes may be shipped in protective mailers or kraft wrap.

  • Shoeboxes may arrive with minor imperfections from the manufacturer.

  • We do not guarantee pristine shoebox condition.

  • We do not offer compensation for cosmetic shoebox damage.

If you prefer double-boxed shipping:

Chargeback & Payment Disputes

We maintain detailed records for every order, including:

  • Payment authorization confirmation

  • AVS and CVV verification

  • IP address and checkout data

  • Carrier tracking and delivery confirmation

  • Customer communications

In the event of a payment dispute, this documentation is submitted as evidence.

Delivery confirmation to the address entered at checkout fulfills our contractual obligation.

Contact

People
3375 Orchard Lake Rd, Ste B
Keego Harbor, MI 48320
📞 248-499-7472

ben@peopleskateandsnowboard.com